ITSM
- ITIL 5 Foundation (10 notes)
2026
- Four dimensions, PESTLE, and frameworks
- The continual improvement model
- Value streams and complexity thinking
- Practices: change, delivery, control
- Practices: support and operations
- Value chain activities and sourcing patterns
- The seven guiding principles
- The ITIL Value System and governance
- Service relationships and journeys
- ITIL 5 key concepts